Check out the link for some interesting comments on this subject.  For those of you that answer to a non-pharmacist manager.
http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

What is a “trimtab”?
Paraphrasing Buckminster Fuller
The function of a trimtab in nautical design demonstrates how small amounts of energy and resources precisely applied at the right time and place can produce maximum advantageous change.
A large ship moving through the ocean has great momentum. Turning the rudder
changes the direction of the ship but with [...]

Here’s a message from JP that is relevant and to the point.
http://www.thepharmacyalliance.com/forum/showthread.php?p=1428#post1428

Announcement:  Pharmacy Times has just released a news article on The Pharmacy Alliance.  Please check out the text in the latest issue. www.pharmacytimes.com

Think you are paid too much?  Take a look at this
post on THE PHARMACY ALLIANCE message board. 
Some serious food for thought.
Here’s the link:  http://www.thepharmacyalliance.com/forum/showthread.php?t=74

Please check out the article about the Pharmacy Alliance in DRUG TOPICS!
Click the JOIN NOW link above to join TPA.
Pharmacists, students, and technicians are eligible to join.